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Thank you for scheduling a secure video visit through MyChart. You'll want to test your set-up before your appointment. Should you run in to any problems or questions, please refer to the instructions and FAQs down below.
If you have questions or would like assistance preparing for an upcoming video visit, please call the Saint Francis 虚拟的护理 Coordinator at 918-502-1616.
Video visits are a convenient and easy way to get care from wherever you are. If you sometimes need help with your computer or smartphone, consider having a trusted friend or family member that can help when you get started.
是的. A Saint Francis MyChart account is required to complete a video visit through this system. If you are unable to access MyChart, please contact your physician’s office. Register for a MyChart account.
How can I recover my login information for my existing MyChart account?
If you already have an account, we can help you 恢复用户名 or 重置密码. 还是有问题? 让我们了解你 need help activating your account.
Are MyChart Video Visits secure?
是的. MyChart Video Visits use industry leading security to ensure your privacy. MyChart Video Visits also meet federal guidelines for health information security.
Are these visits recorded so I or my doctor can review them later?
No. The audio and video is not recorded.
What kind of devices can I use?
You can use almost any smartphone or tablet, like an iPhone, Android phone or iPad. You may also use a laptop or computer that has a webcam, speakers and microphone.
Do I need to install any programs or software?
No. MyChart Video Visits use most common internet browser that are already installed on your device. The only limitation is Internet Explorer. Please choose a different browser if you commonly use Internet Explorer.
How do I schedule a MyChart Video Visit?
Contact your provider’s office or log in to MyChart to schedule a MyChart Video Visit.
How do I disable my popup blocker?
Problem: I can’t hear or see the doctor, 或者他们看不到我，也听不到我.
Solution: Click the refresh button in your browser to restart the video session. If the provider still cannot hear you, make sure your microphone is not muted and is turned up. Lastly, check to ensure you have allowed access to the camera and microphone.
Problem: I got a phone call during my visit and can’t hear or see the doctor, 或者他们看不到我，也听不到我.
Solution: Click the refresh button for your browser. You will be re-connected with the doctor.
Problem: The audio or video is freezing or breaking up.
Solution: Be sure you are connected to a fast Wi-Fi network or have a good cellular signal. Slower internet speeds can cause connectivity problems. Move to a different location with a better signal, or switch to a different network.